Mobile Ticketing

Mobile-only entry at BMO Stadium will see fans exclusively use their smartphones to scan into matches. This paperless practice will enhance ticket security, support green initiatives, and make it easier for fans to send, sell, receive, and manage their tickets.

MOBILE TICKETING FAQ:

Q: Why has LAFC transitioned to mobile tickets?

A mobile ticket is the safest, most convenient and flexible way to receive and manage tickets while increasing protection against fraud. It’s our effort to make your LAFC experience the very best. Mobile tickets provide:

1. Quick and easy entry to BMO Stadium using your mobile phone or smart device
2. Instant access to all your LAFC tickets through the official LAFC app
3. The ability to manage, send, donate or sell your tickets at any time
4. Reduced risk of lost, stolen, counterfeit or forgotten tickets
5. An easy way to go green by printing less paper

Q: Do I need to create an account after downloading the app?

Yes. It is recommended that you create an LAFC app account or connect through Facebook and then attach your LAFC ticketing account to your App account. Select 'Sign Up' and follow the instructions to make your LAFC app account.

Q: How do I connect my LAFC app account to my LAFC Ticketmaster account?

Use the same email address and password that you used to log in to your online LAFC Ticketmaster Account Manager. You can also manage your tickets through your online Account Manager using the same login info.

Q: Where do I go to transfer or sell my tickets?

On the LAFC app, tap 'My Tickets' by clicking the account icon on the top right or the quick menu icon on the bottom right. From here, you can transfer or sell your tickets.

Q: How do I send / forward a ticket to someone?

Once logged in, do the following:

1. Select 'My Tickets', then choose your event and hit 'Send'
2. Select the tickets you’d like to send, then hit 'Send Tickets’
3. The person you send the tickets to will receive an e-mail with instructions on how to claim their ticket(s).

Q: What if I don't have a smartphone?

Simply go to the Box Office, present your ID, and we will issue you a contactless ticket.

Q: Can I print my tickets from home?

No. All tickets are fully mobile and only accessible via your mobile device. Your phone is your ticket.

Q: What happens if my ticket doesn’t scan properly?

That can usually be solved by turning your screen brightness to the highest setting. If that doesn’t work, your ticket can be validated by having the ticket taker manually enter your ticket number directly into the scanner or by visiting the Box Office.

Q: What if I lose connectivity or can’t connect to my account at BMO Stadium?

For individual match tickets, we recommend downloading your tickets at least 24 hours before the event to your phone. If you have an iPhone, you can store your tickets in your Apple Wallet. If you’re an Android user, you can save your tickets to your phone through Google Pay (formerly known as Android Pay).

Q:  Can I have multiple tickets on a single phone?

Yes; however, you can send each attendee their individual ticket as well.

Q:  What if my entire party isn’t with me when I’m ready to enter?

You can easily send each member their ticket individually since each person entering will need a ticket to get in.

Q:  Can multiple phones access the same account at one time through the app?

Yes. If all your tickets are on the same account, each member of your party can access that account at the same time. Please be sure each member of your group knows what ticket they are entering with to avoid issues at the gates.

Q: Does the person I send the tickets to need an LAFC Ticketmaster account?

Yes. If they don’t have one already, they will be prompted to create one in the acceptance process.

Q: What if I forward tickets to the wrong person, can I recall the tickets?

Yes, you can reclaim tickets as long as they haven’t been accepted by the recipient.

Q: Can ticket holders transfer tickets after the event has started?

Yes; however, you cannot sell tickets after the event has begun.

Q: How do I sell a ticket?

Selling a ticket is similar to sending a ticket, with a few additional steps:

1. Select 'My Tickets', then choose your event and tap 'Sell' (note: not all tickets are eligible for resale)
2. Select the tickets you want to sell and enter your asking price
3. Choose your payout method
4. Click 'Sell Tickets'

Q: What is Account Manager?

Account Manager gives you the ability to manage your tickets whether you want to view, send, or sell your tickets if you are unable to access to the LAFC app.

Q: How do I pay invoices?

To pay your invoice, follow these steps:

1. Click on 'Invoice'
2. Select 'Payment Options'
3. Enter your information
4. Confirm payment amount
5. Click 'Continue'

Questions? Contact us at tickets@lafc.com or 213-334-4239.